Terms of Service

Embelumy is a software platform for marketplace sellers. It imports account events from connected mailboxes and marketplace APIs, analyzes suspension notices, policy violations and appeal documents, and produces recovery analyses, evidence assessments, ranked recovery strategies and draft correspondence. Embelumy is a decision-support tool. It is not a law firm, not a licensed consultancy, and not an agent of any marketplace.

• You must provide accurate account information and keep it current.
• You may only upload and import data you are authorized to access, including mailbox content and marketplace records belonging to accounts you own or lawfully administer.
• You are responsible for reviewing every AI-generated draft before submitting it to a marketplace, and for the accuracy and truthfulness of everything you submit.
• You may not use Embelumy to create false statements, fabricate documents, evade a marketplace enforcement action, or operate accounts in breach of marketplace policy.
• You may not resell, scrape, reverse engineer or attempt to disrupt the service.

Connecting a mailbox or a marketplace API authorizes Embelumy to read the data described in the Privacy Policy on your behalf, for the purpose of building your account timeline and recovery analyses. Integrations are independent: an email connection does not grant marketplace API access, and a marketplace API connection does not grant mailbox access. You may disconnect any integration at any time from the Integrations page, which revokes the stored credentials and stops all further syncing.

Marketplaces control their own APIs, policies and rate limits. Embelumy is not responsible for data a marketplace does not expose, for changes a marketplace makes to its interfaces, or for any action a marketplace takes against your account.

Analyses, evidence scores, probabilities, strategies and drafts are generated by AI models from the data available in your workspace. They may be incomplete or incorrect, and probability figures are estimates, not predictions of fact. Nothing produced by Embelumy is legal advice. You remain solely responsible for what you send to a marketplace and for obtaining professional advice where your situation requires it.

Embelumy does not guarantee reinstatement, appeal approval, removal of a violation, release of funds or any other outcome. Marketplace decisions rest entirely with the marketplace. No statement in the product, in our marketing, or from our team constitutes a promise of a specific result.

You are responsible for safeguarding your login credentials and for all activity under your account. Use a strong, unique password, keep your email account secure, and notify us immediately at security@embelumy.com if you suspect unauthorized access. We may suspend an account where we reasonably believe it has been compromised or is being used in breach of these terms.

• Paid plans are billed in advance on a recurring basis for the plan period you select.
• Subscriptions renew automatically until cancelled. You may cancel at any time; access continues until the end of the paid period.
• Fees already paid are non-refundable except where required by law or expressly agreed in writing.
• We may change pricing or plan limits with at least 30 days' notice before the change takes effect for your subscription.
• Usage-based features, including AI analysis volume, may be subject to fair-use limits stated on your plan.

To the maximum extent permitted by law, Embelumy is provided “as is” without warranties of any kind. Embelumy will not be liable for lost profits, lost sales, suspended or withheld marketplace funds, loss of an account, loss of data, or any indirect, incidental, special or consequential damages arising from your use of the service. Our total aggregate liability for any claim is limited to the amount you paid for the service in the twelve months preceding the event giving rise to the claim.

You may close your account at any time. We may suspend or terminate access for breach of these terms, non-payment, or unlawful use. On termination, your workspace data is deleted in accordance with the Privacy Policy.

We may update these terms as the service evolves. Material changes will be communicated by email or in-product notice before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these terms: legal@embelumy.com. Support: support@embelumy.com.